Right from the outset we were blown away by the professionalism of the Renova Team. John walked us through the process, step by step, and worked out a clear and transparent pricing schedule. There was no ‘hard sell’; a genuine ‘what’s best for the customer’ ethos pervades this firm. After signing up we were introduced to Sian and Barbara from the design team who met us in our house, hosted various Zoom calls and facilitated a number of design workshops onsite in the Renova premises. Both provided insightful ideas and steered us through the entire design process. Where any issues, doubts or queries arose they were straight on it, putting us quickly at ease.

The renovation process itself was wholly professional. Led by Paul and the Renova team, everything was completed in a calm and controlled manner. All we had to do was hand over the keys. We found the team to be extremely responsive to any queries we had, always willing to listen and offer advice. They were also quick to pivot when suggested changes arose, barely breaking stride. Our neighbours also commented on how unobtrusive the team were. The site was kept clean, with noise kept to a minimum where possible, and they were always mindful of not taking up too many parking spots in our cul de sac.

All in all, a relatively seamless process. We’re delighted with the results!