Both Phil and myself would like to thank yourself, Alan and the entire team at Renova for all your help, patience, advice and attention to detail. You have certainly delivered on the promise of making our dream come true with a very cosy warm and beautiful home.
In 2021 when we realised our home needed some serious TLC we were quite reluctant to commence such a mammoth task. So we looked for a company who could undertake the work, stress and hassle out of process, while taking our wishes , needs and fears on board.
Through our research we found Renova whose 6 step process appeared to be just what we were looking for. It was all that and so much more.
From start to finish Renova provided a deep retrofit experience with honesty, integrity and professionalism, within the agreed budget and on time.
We began our journey with an initial visit from John who scoped the project, discussed with us what we needed and talked us through the process . Once we agreed the budget (which is the hinge the whole process rotates on), the scope of the project along with a property survey, our journey began in earnest.
We were introduced to Sian next who visited our home to discuss our needs and expectations particularly around the end product. Up to now we had only really thought about electrics, windows, plumbing, insulation and all that would entail. Sian gently talked with us about what was possible and suddenly the world was our oyster and the options /possibilities open to us were exciting. Sian helped us see our home in a new light and we are so delighted with that. Thank you Sian.
We worked through the detail with Sian, Barbara and Paul over several design meetings who really tested each design feature with the help of Anthony and Wayne, to ensure it would work for us making it so much easier for us to make decisions and move on to the next part. Their attention to detail and constructive ideas matched to our needs was extremely impressive and assured us that we were indeed doing the right thing. This continued throughout the entire process even when we asked for add ons and added to their workload they responded with great solutions and managed to get it done, with a smile and it’s no problem at all. Thank you all.
Paul’s oversight of the project ensured continuous communication and he always responded when we called. He helped us get through the times when we questioned our decisions, met our challenges and made sure we were always happy with the results. Thank you Paul.
After deciding and agreeing the design, material and our expectation the next phase came quickly. We were assigned a great site manager, Kevin was precise and skilful and was always striving to achieve the best of outcomes. His project management skills were excellent and his team worked constantly to ensure that neighbours weren’t inconvenienced or upset with the ongoing noise, deliveries and work that inevitably comes with a project like this. Ita an integral part of his team kept everything on track making sure every detail was taken care of to an extremely high standard. On site the team worked extremely hard, they arrived first thing every morning, worked hard throughout the day and cleared up at the end of each day. We were impressed with the thoroughness of their work, they did an excellent job and the communications on progress were very reassuring. All visitors to our home remark on the high standard of workmanship, painting, woodwork, plastering etc. Kevin, Ita and the team have completed a beautiful home for us. Thank you Kevin and Ita.
Inevitably, a few unforeseen issues and changes arose, however these were dealt with promptly and professionally and always in consultation with ourselves. We appreciated the good advice you gave us on a couple of decisions that we needed to make. As always you made exactly the right call.
We love, love, love our home, not only is it warm and cosy now it is also beautiful. The final outcome is much better than we imagined and our experience has been extremely positive from the initial meeting to the final hand over. The holistic, one stop shop, turnkey approach made the experience truly exciting and stress free. There were no cost surprises at all throughout the process because of the planning and detail phases which is an integral part of Renova and the team. Best of all, literally everyone we dealt with at Renova and who worked on our house was so friendly, enthusiastic, encouraging and helpful.
If you are thinking of commencing a retrofit renovation ,Renova is certainly our recommendation. They take pride in their work and will ensure a very positive outcome for you.
Jackie & Philip