From the first time we met the guys from Renova we were very impressed with their professionalism. We were making a significant investment into a project and what we needed was someone who understood what we wanted to achieve and someone to be a partner rather than just a contractor.
I was impressed with the amount of time that Renova gave to the project even before we had officially engaged them. They helped organise the planning approvals, designed the necessary plans and proposals and spent a lot of time listening to us so that they understood the outcome we were aiming to achieve. This was before we had paid them a penny and probably took about six months before we were all happy with where the project was heading.
Once we handed the house keys over to them we were very comfortable with how the project was managed and all issues were discussed as soon as they arose and any amendments or changes to the budget were always agreed at the earliest possible point.
Where they weren’t carrying out some of the work directly they always had a range of solutions that were available and offered to us so we could approve the use of subcontractors. Obviously they had to ensure that any sub contractors used were of a similar standard to Renova as ultimately responsibility for the project rested with them.
I am pleased to say that the end product was exactly as we had agreed although my wife was finding little bonus things that she hadn’t expected to see for a few weeks after we moved back in.
Finally the after care provided by Renova continues to be of the standard provided throughout the project.
If you are planning a project and you are willing to pay that little bit extra for peace of mind I strongly recommend that you speak to Renova. They may not be the cheapest but they are the best in their field.