Our house is a terraced house built in the late 1980s and has been rented for the last 20 years. Intending to return and make it our home, we required a complete refit and upgrade of windows, insulation, electricity and plumbing services, as well as a complete redesign of the interior to provide for greater flow of light and space. We also wanted a company which would provide one-stop shop project management from initial work to final product.
From the outset, when John carried out the initial survey the house, we felt confident we’d chosen the right company. Professional and business-like and clearly on top of his brief, he explained the 6-Stage Process the company follows to ensure the quality and consistency of their work. The detailed checklist used to provide the initial estimate was the central document used for all subsequent conversations at the company’s premises and this allowed for focussed meetings to nail down the work and finish details at the company’s design studios.
The initial budget estimate proved to be very close to the final agreed figure and with details of the payment stages clearly laid out and frequent updates of the ongoing costs, budget control was made very easy and straightforward.
Workshops at the company’s design studio with Siân and Barbara were very professional and enjoyable and their experience was invaluable. It’s a testimony to the preparation process that, by the time construction began, we had only minor involvement, other than to visit and see our old house transform, as well as agree minor aesthetic changes. Nothing was a problem, in fact everyone we dealt with at Renova approached each question in problem-solving mode, a great measure of their collective experience.
During the actual construction phase, we were given Paul’s, overall site manager, and Barry’s, site foreman, numbers and both were a pleasure to deal with. Always available to answer any queries, not once did they make us feel we’d asked a silly question and were always keen that we visit the site whenever we wished. Perhaps the best we can say about their professionalism is that several of our neighbours mentioned (unprompted) how hardworking, courteous and helpful Barry and his team were, always going out of their way to accommodate neighbour’s needs (this was pandemic time). zsaw
Aftercare has been as professional as every other aspect of the job and it’s noticeable that the subcontractors Renova use are every bit as diligent as the company itself.
In short, we can’t speak highly enough of the entire Renova ethos. What they say they’ll do, they’ll do and they do it very well. Should we ever need to, we’d use Renova again without hesitation and with complete trust. Great example of an Irish company doing top class work.